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We offer customers free USA and International Shipping with tracking. There is NO shipping cost!
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Standard Shipping Times
USA: 5-16 days
Canada: 10- 17 days
Great Britain 7-14 days
Europe: 8-15 days
Oceania: 7-15 days
South America: 12-18 days
Other Countries: 7-20 days
Some distant areas can take a bit longer, but we’ll get it to you!
PROCESSING TIMES
Orders can sometimes take 2-4 days to process* after placing the order before shipping out. Processing includes checking, packing, and sending your orders to the post-office
*If you place your order after 11:45 am Eastern Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
TRACKING INFORMATION
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven’t received one or if the tracking number doesn’t work, please contact us and we’ll fix it!
CUSTOMS
Please note that CUSTOM/ import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
LOST/MISSING PACKAGES
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available Mon-Fri 9:00 – 17:00 EST at support@beneshaven.com
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed. We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.