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Our return policy is effective for 30 days since receiving your product.
For refunds/exchange (if applicable), please send an email to support@beneshaven.com with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days - depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order.If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example: Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
For Return, please note that the customers are responsible for shipping costof the returned/exchange item unless it’s an error on our part as stated in “Our Responsibility” section above. Alternatively, we could deduct the shipping cost from the customer’s Purchase Amount.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Our support team will respond within 2 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
All items marked as CLEARANCE or FINAL sale are not returnable. Additionally, Gift cards are not returnable.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If you still have not received your refund beyond this, please contact us at support@beneshaven.com